Holiday Inn Express & Suites Singapore Novena-Outlet Supervisor/Senior Service Associate

**What's the job**

The Outlet Supervisor / Senior Service Associate deliver exceptional customer focused service through adherence to InterContinental Hotels Group Policies and Procedures.

**Your day-to-day**

+ Recycle wherever possible and enforce cost saving measures
+ Communicate to supervisor for any difficulties, guest comments and other relevant information.
+ Establish and maintain effective colleague working relationships.
+ Attend and participate in daily briefings and other meetings as scheduled.
+ Attend and participate in training sessions as scheduled.
+ Deliver high service standards in accordance with departmental standards and procedures.
+ Prepare for service by ensuring:

1. grooming is impeccable
2. outlet equipment are clean, sorted and stored
3. glassware / flatware is polished
4. chinaware is clean
5. waiter stations are prepared
6. cutleries are ready for buffet and table service
7. tables are...