Location
Mount Waverley
Job Type
Full time
Posted
June 12, 2026
Job Description
About the Role
Our Home Assurance Coordinators are responsible for providing a high level of care and service to our new homeowners after handover. This role requires a keen awareness of timeframes, delivery, and accuracy. Providing support to our Home Assurance Inspectors, key tasks include:
- Booking inspections within contracted timeframes,
- Managing client claims and escalations
- Liaising with trades (e.g. plumbers, electricians, subcontractors)
- Following up on open jobs to ensure works have been completed
- Enter reports daily
- Maintain client case notes
- Run weekly workflow reports
About You
Henley is renowned for its delivery and this role is no exception. As the face of our Home Assurance (warranty and claims) department, you have a mature and logical approach to problem-solving and remain calm under pressure.
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