Home Delivery Operations Manager

At Genius we are hiring for a role of Manager Operations--Home Delivery for a leading FMCG client

Location Dubai

Key Responsibilities

1. Delivery Operations Management

• Oversee and manage end-to-end delivery operations across all outlets and brands.
• Ensure compliance with company standards, food safety regulations, and operational procedures.
• Maintain delivery infrastructure readiness, including staffing, systems, packaging, and logistics processes.
• Monitor and improve operational KPIs including SLA adherence, delivery delays, cancellations, refunds, customer ratings, and order accuracy.
• Identify and resolve operational bottlenecks in coordination with outlet management teams.
• Conduct regular operational audits to ensure consistency and service excellence.

2. Aggregator & Partner Management

• Manage relationships with third-party delivery aggreg...