Home Loan Servicing Representative I

STCU · Liberty Lake, Washington, United States

Location

Liberty Lake

Job Type

Full-time

Posted

June 19, 2026

Job Description

Job Description
The Home Loan Servicing Representative I provides exceptional support to members and internal teams in the servicing of mortgage and home equity loans through phone, email, and secure messaging. This role manages loan inquiries, escrow accounts, and general loan maintenance from origination through payoff and lien release, while ensuring compliance with all applicable laws, regulations, and credit union policies. This role also collaborates with third-party vendors to support loan servicing activities.
Core Job Requirements/Outcomes
Deliver exceptional support to members and internal teams by professionally responding to a wide range of mortgage and home equity servicing requests, including payment maintenance, payoff quotes, payoff processing, lien releases, automatic payment setup and payment corrections.
Mitigate loan loss risk and maintain collateral integrity by ensuring accurate title and Deed of Trust main...
        

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