Location
singapore
Job Type
Full-time
Posted
June 24, 2026
Job Description
Leadership and Team Management
- Lead, motivate, and manage a diverse team of guest services professionals across various locations
- Implement a training plan to ensure the team is equipped with the latest hospitality standards and practices.
- Promote and ensure inclusivity within the team, encouraging diverse perspectives and creating a supportive atmosphere for all employees.
- Implement communication strategy with the team, clients, and relevant stakeholders across all the sites.
- Oversee all front desk, hospitality, room reservations and switchboard activities, ensuring efficient and exceptional service.
- Develop and implement standard operating procedures (SOPs) for front desk, hospitality, room reservations.
- Ensure a high standard of guest satisfaction by anticipating the guests needs.
- Collect and analyze guest feedback to continuously improve service quality.
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