Hospitality Operations Manager

Position Overview

We are seeking an experienced Manager to lead our Ralph's Coffee operations for EU locations based at our prestigious flagship store on New Bond Street. This role requires a passionate hospitality professional who embodies the Ralph Lauren ethos while delivering exceptional customer experiences in our sophisticated coffee environment.

Essential Duties & Responsibilities

Oversee daily operations across EU locations and new café openings, ensuring smooth service delivery and operational excellence

Lead, train, and support staff on service standards, product preparation, and equipment maintenance

Drive sales performance through strategic initiatives while controlling costs, monitoring inventory, and managing P&L

Maintain quality control standards for coffee, food safety compliance, and operational audits

Develop SOPs and operational flows, working closely with retail teams for seamless integration

Manage vendor ...