Hospitality Quality Assurance Specialist

Teleperformance in Kuala Lumpur is looking for a Quality Analyst to ensure transactions align with client guidelines. The role requires a degree in any discipline and at least one year of relevant experience, with a strong proficiency in Mandarin and English.

Responsibilities include conducting quality evaluations, coaching teams, and identifying improvement opportunities within the eCommerce environment. Candidates should excel in analytical thinking and possess customer service experience in the hospitality sector.