Location
mandaluyong
Job Type
Full-time
Posted
June 18, 2026
Job Description
- Handle customer inquiries through email, chat, or other communication channels as needed.
- Help customers adjust or cancel reservations while adhering to hotel policies.
- Identify and resolve reservation issues, including overbookings, incorrect charges, or booking modifications.
- Recommend special offers, packages, and room upgrades to boost hotel occupancy and revenue.
- Share feedback and suggestions to improve processes and enhance the customer experience.
- Help customers adjust or cancel reservations while adhering to hotel policies.
- Identify and resolve reservation issues, including overbookings, incorrect charges, or booking modifications.
- Recommend special offers, packages, and room upgrades to boost hotel occupancy and revenue.
- Share feedback and suggestions to improve processes and enhance the customer experience.
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