Hotel Front Desk Agent (3pm-11pm)

We are now accepting motivated individuals to join our Front Desk team here at the Tru by Hilton in McKinney,TX!!

Full Job Description

SUMMARY: Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets, checks in, and assigns rooms to guests
• Promptly and effectively deals with guest requests and complaints
• Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team
• Assists sales and marketing efforts as directed by General Manager
• Handles confidential information with high integrity
• Maintains accurate cash, accounting, and reservation records
• Responsible for all cash and credit card transactions so that drawers balance at the end of each shift
• Answer...