Hotel Reception Shift Leader

Key Responsibilities

Front Office Leadership & Guest Service

• Lead the front desk team during assigned shifts, ensuring service excellence at all times.
• Welcome guests and deliver a warm, professional first impression.
• Oversee smooth and efficient check‑ins, check‑outs, and billing procedures.
• Resolve guest enquiries, requests, and complaints promptly and professionally.
• Ensure service delivery aligns with the hotel’s luxury positioning.

Operational & Administrative Responsibilities

• Supervise daily front office operations and ensure SOPs are followed.
• Accurately manage reservations, billing, and guest profiles on Opera PMS.
• Prepare and conduct detailed shift handovers.
• Support staff scheduling, break management, and shift coordination.
• Liaise effectively with Housekeeping, Porters, Maintenance, and Management.
• Assist with training, men...