HR Business Partner - Bilingual (BPO Operations)

HR Business Partner - Bilingual (BPO Operations)

We are seeking an experienced HR Business Partner to support our BPO operations by partnering closely with leaders and employees to drive engagement, retention, organizational effectiveness, and overall employee experience.

This role serves as a strategic partner to Operations, helping leaders develop high‑performing teams while supporting key people initiatives and business objectives.

Key Responsibilities

• Partner with Operations leaders to support workforce management and people‑related initiatives.
• Coach and guide leaders on employee relations, performance management, and team development.
• Analyze HR metrics such as attrition, absenteeism, engagement, eNPS, and employee satisfaction to identify trends and opportunities for improvement.
• Develop and implement action plans focused on employee retention, engagement, and organizational culture.
• Support ...