Location
quezon city
Job Type
Full-time
Posted
July 06, 2026
Job Description
Core Responsibilities
Service Delivery Management: Oversee the operational delivery of HR services for major accounts, ensuring customer satisfaction, resource efficiency, and cost management.
Business Strategy & Planning: Set operational guidelines, long-range plans, and business policies in alignment with executive objectives.
Transformation & Improvement: Spearhead continuous improvement initiatives, automation, and modernization of workflows (including Talent Acquisition Optimization).
Team Leadership & Retention: Provide direction to multiple managers, foster an inclusive work environment, and execute succession plans to ensure leadership continuity.
Compliance & Auditing: Identify compliance risks, enforce internal policies, and collaborate with internal and external auditors for successful compliance outcomes.
Qualifications
Experience: 10 to 15 years of experience in the BPO industry or shared services, preferably in a mu...
Service Delivery Management: Oversee the operational delivery of HR services for major accounts, ensuring customer satisfaction, resource efficiency, and cost management.
Business Strategy & Planning: Set operational guidelines, long-range plans, and business policies in alignment with executive objectives.
Transformation & Improvement: Spearhead continuous improvement initiatives, automation, and modernization of workflows (including Talent Acquisition Optimization).
Team Leadership & Retention: Provide direction to multiple managers, foster an inclusive work environment, and execute succession plans to ensure leadership continuity.
Compliance & Auditing: Identify compliance risks, enforce internal policies, and collaborate with internal and external auditors for successful compliance outcomes.
Qualifications
Experience: 10 to 15 years of experience in the BPO industry or shared services, preferably in a mu...
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