Location
makati
Job Type
Full-time
Posted
June 05, 2026
Job Description
Key Responsibilities
- HR Business Analysis
- Act as a strategic partner to CPS leadership by translating operational, service, and workforce data into insights that support decision making.
- Analyze CPS processes, identify inefficiencies, and recommend data‑backed improvements to enhance service delivery and employee experience.
- Support transformation, optimization, and change initiatives by providing impact analysis, risk assessment, and benefits tracking.
- Gather business requirements for reporting, dashboards, and operational metrics, ensuring alignment with CPS and global HR goals.
- SLA & KPI Ownership (CPS)
- Own end‑to‑end SLA and KPI reporting for CPS across supported countries and HR domains (e.g., Workday transactions, onboarding, payroll, benefits, case management).
- Ensure accuracy, completeness, and timely delivery of monthly and ad‑hoc SLA/KPI reports used in Serv...