HR Delivery Consulting Head, Director

At Citi , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Job Overview

The HR Delivery Consulting Head is a senior leadership role responsible for leading multiple HR Consulting teams that provide HR guidance to managers and employees across the organization. This role ensures consistent, high-quality coaching and guidance services; drives HR operational excellence; and oversees service performance metrics including KPIs, SLAs, customer satisfaction, and continuous process improvement.

The position requires strong expertise in HR delivery & collaboration with multiple t...