Job Description
Position: HR Help Desk Executive (Mandarin Speaker)Location: Penang, Malaysia (On-site)Working Hours: 8:00 AM – 5:00 PMSalary: Up to RM 5,500Age Requirement: Max 25 years oldJob DescriptionWe are looking for a Mandarin-speaking HR Help Desk Executive to support employees by handling HR-related inquiries and providing accurate, timely assistance.This role requires strong communication skills and the ability to manage multiple requests in a structured environment.Key ResponsibilitiesHandle HR inquiries via chat, email, or phone in Mandarin and EnglishProvide support on HR policies, employee records, payroll, and benefitsResolve issues or elevate complex cases to the relevant HR teamsMaintain accurate documentation of employee interactionsEnsure service quality and response time meet company standardsSupport administrative HR tasks when requiredRequirementsFluent in Mandarin and English (spoken & written)Minimum 1 year experience in Customer Service / Help Desk / HR supportStrong commu...