Job Description
Unit: Employee Experience Services (EES)
Job Title: HR Helpdesk Analyst
Level: SPE/SME
Location: Hybrid, India
Type of position: Full time
Reports to: Team Lead
Work Model: Hybrid
Shift: US Shifts
Responsible for: Delivering HR and Payroll Helpdesk activities (Hire to Retire HR service)
Role brief
The HR Helpdesk Analyst role involves managing employee HR / Payroll inquiries through various channels tickets/ cases, chat, and telephone. The role requires developing a deep understanding of the client organization to respond effectively to employee inquiries originating from multiple sources. The HR Service Delivery Solutions Specialist will have a strong customer service orientation with the responsibility to use independent judgement and ...