HR Service Center Representative I

**Overview:**

+ _THIS ROLE WILL BE HYBRID 4 DAYS/WEEK ONSITE (1 DAY REMOTE) BASED OUT OF M&T'S PLAZA BUILDING IN BUFFALO, NY_
+ Provides Human Resources (HR) support to employees, former workers, and retirees. Responsible for partnership and collaboration with HR Centers of Excellence (COEs) when needed to work towards a resolution.

**Primary Responsibilities:**

+ Function as the first point of contact for HR related inquiries by receiving and responding to incoming telephone calls and Service Now Tickets from employees, managers, former employees and retirees, in a timely and accurate manner.
+ Complete outbound calls to employees, managers, former employees and retirees as necessary to obtain needed information to resolve customer issues.
+ Assist employees and/or managers with the resolution of payroll related inquiries and discrepancies.
+ Support employees and/or managers regarding HR policy and procedure inquiries.
+ Provide support to e...