HR Service Delivery Analyst (Monterrey)

Johnson Controls is a integral leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helping customers use energy more productively, reduce carbon emissions, and operate with precision and resilience in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

Job Overview

The HR Ops Service Delivery Analyst will manage HR data transactions in Workday and provide Tier1 support for HR inquiries across the enterprise.

Responsibilities

• Execute and manage HR data transactions in Workday, including simple data entry and changes to employee records.
• Provide Tier1 assistance for HR‑related inquiries, acting as first point of contact for transaction processing.
• Support inquiries via phone for HR transactions such as employee, job, and data changes; compensation changes; requisitions; and general HR questions.