HR Services Hub Analyst II - Americas

Responsible for the delivery of complex transactional and informational services to his/her internal and external customers. He/she oversees the efficient and effective resolution of all inquiries received through the Ticketing tool and transactions within the defined service scope.

The position responds for the resolution of complex employee related inquiries and works closely with the HR Services Hub Team Leader or Head of Region HR Service Hub, HRBPs / HR Consultants and HR Vendors as defined in the respective the HR documentation. His/her role also includes tasks related to HR system data maintenance and handling of payroll, time / absence, benefits & pension activities as well global service delivery (Organization & Position Management, HR Knowledge Management Database, Learning Administration, HR Data Quality Management and Compensation, Awards and Mobility administration).

• Handles simple employee inquiries allocated in the ticket...