HR Services NA Recruitment Team Lead

WTW · Taguig, Metro Manila, Philippines

Location

Taguig

Job Type

Full time

Posted

June 21, 2026

Job Description

The Role
Client Focus:
Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics serving as primary point of contact
Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support
Lead and/or participate in ad hoc projects pertains to Human Resources and/or office-wide issues
Identify explicit and implied client needs by asking probing questions, understanding requirements and drive change along with detailed plan 
 
People: 
Oversee adherence to defined processes in GHRS
Lead process efficiency, monitoring of workload and the implementation of the improvement projects
Identify the potential for better team efficiencies and agree with the leader on their implementation
Proactively provides immediate and specific constructive feedback and recognition evenly across own team 
 
Operati...
        

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