HR Shared Services Customer Intake Specialist

**Company :**
Highmark Health
**Job Description :**

**JOB SUMMARY**

This job will respond to inquiries and requests received from customers as well as online submissions. This job will require a broad knowledge base across HR functional areas as a foundation to deliver timely, professional and courteous responses to all customers on initial inquiries and transaction support and execution. The incumbent will be the customer-facing representative for HR Services and operations. It is imperative that the incumbent possess the skills necessary to perform exceptional customer service, while performing transactions with a high degree of quality, accuracy and in a timely manner in accordance with agreed-upon service level agreements.

**ESSENTIAL RESPONSIBILITIES**

+ Provide courteous, respectful and reliable service to HR customers, including pre-hires, active and former employees and managers, and retirees.
+ Assess and resolve customer inquiri...