Hybrid - Advanced English - Customer Care Professional (Xico) (Valle de Chalco Solidaridad)

Role & Responsibilities

• Utilizing your skills, experience and passion for customer service to help propel your team and its business partners to success.
• Consistently deliver extraordinary service on a high volume of inbound calls in a fast‑paced, structured customer care environment, focusing on a Customer First mentality.
• Consult with Card Members to understand their needs, tailor unique and personal solutions, reinforce card benefits, and acknowledge membership tenure.
• Add value for customers through unexpected relevant recommendations of product offers or benefit enrollments that deepen engagement and loyalty.
• Develop key selling skills to optimize and solidify the customer relationship by deepening loyalty to the brand.
• Address general and account‑specific inquiries—statement inquiries, card replacement, payments, rewards redemption, etc.—and update account information.
• Use tools and resources to identify cu...