Hybrid Customer Support Specialist at Wheels

Become a key player at Wheels as a Customer Support Specialist in a hybrid environment. Focus on providing exceptional customer service and operational support while working closely with Account Managers.
In this role, you will facilitate a variety of customer requests through the effective use of CRM tools. Your responsibilities will include assisting with task management, responding to customer queries, and following up on communications as needed. As you gain experience, this role serves as a stepping stone toward becoming an Associate Account Manager.
Key Responsibilities:
• Enter and manage requests in the CRM system
• Assist customers with their follow-up inquiries
• Complete license and title processing tasks
• Answer overflow calls during peak customer demand
• Create periodic reports to support customer needs
Requirements:
• 1-2 years of previous experience in customer service
• Associate Degree preferred or relevant work experience
• Strong co...