Hybrid CX Specialist — Proactive Support & Growth

Xero is hiring a Customer Experience Specialist based in Auckland, New Zealand. This role is crucial for providing high-quality support and guidance to small business owners and accountants, ensuring they fully utilize Xero's offerings.

The position entails engaging in proactive outreach, managing customer cases using Salesforce, and operating in a hybrid working environment requiring three days in the office. Applicants should have experience in customer service and excellent communication skills.

The anticipated start date is August 10, 2026.