Hybrid IT Service Desk Analyst - Avaya & Windows Support

Cigna Health and Life Insurance Company seeks a Technical Customer Support Analyst in Kuala Lumpur. The successful candidate will provide operational support, responding to end-user technical needs, and managing incidents via the IT Service Desk.

The role requires strong communication skills, a customer-oriented approach, and at least two years of IT support experience. This hybrid position involves shift work ensuring high-quality service delivery.