Hybrid Operations Support Specialist Toronto

Take a pivotal role as an Operations Support Specialist in Toronto, ON, with a hybrid work model. Drive marketplace health by optimizing key operational metrics for partner success and logistics efficiency.

In this 12-month contract position, you will support high-value enterprise and SMB restaurant partners, troubleshoot critical issues, and spearhead process improvements. With 1-3 years of relevant experience in operations or consulting, you will harness analytical skills to provide insights and recommendations using Excel and SQL.

Key Responsibilities:
• Monitor operational metrics for effective marketplace health
• Troubleshoot issues for restaurant partners in real-time
• Identify gaps and enhance operations through strategies
• Extract and analyze data to build actionable dashboards
• Collaborate with teams to implement new features and campaigns

Requirements:
• 1–3 years in operations, customer success, o...