Hybrid Retention & Upsell Lead — Account Management

Thomson Reuters México is seeking a Manager, Account Specialist to lead a team dedicated to customer retention and growth in a global software environment. This role combines leadership, operational excellence, and strategic oversight with a strong focus on upselling and customer satisfaction.

The ideal candidate has a Bachelor's degree, is fluent in English and Spanish, and has over 5 years of experience managing a customer-focused team in the U.S. market, along with strong conflict resolution and problem-solving skills.