Hybrid Senior IT Service Management Advisor Leading Major Incidents

Elevate IT service excellence as a Senior Advisor in a hybrid role. Drive effective incident management within a dynamic team, ensuring compliance with ITIL processes while optimizing key workflows.In this senior role, you will enhance IT Service Management across the organization by leading major incidents and coordinating cross-functional teams. Your expertise will shine as you focus on incident resolution, tool optimization, and process improvement, ensuring operational resilience within fast-paced IT environments. You'll be pivotal in maintaining stakeholder confidence and delivering timely updates during critical situations.Key Responsibilities:
• Lead major incident management and resolution efforts
• Optimize ITSM practices and workflows for efficiency
• Coordinate cross-functional communication during incidents
• Analyze performance metrics to drive improvements
• Facilitate ITSM practice meetings for continuous enhancementRequirements:
• ITIL 4 Foundation Cer...