I2C DS Collection & Dispute Jr Analyst

I2C DS Collection & Dispute Jr Analyst – located in Bogotá, Colombia

This role is part of the Global Services Finance team in the Invoice‑to‑Cash process area. The analyst will manage customer receipts and adjustments for specific business sectors and countries serviced by GSBogotá.

Key Responsibilities

• Processes and reconciles cash receipts, bank statements, and remittance advice.
• Ensures all incoming payments are balanced, free of discrepancies, and conform to policies and procedures.
• Works closely with the Collections team for customer payment and claims reconciliation.
• Prepares customer statements of account, requests for refunds, and writes‑offs/write‑ons when there are credits.
• Generates and reconciles closing reports.
• Ensures service levels and targets are met per Service Level Agreements.
• Ensures proper and timely escalation of issues for resolution.
• Ide...