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Iberia Customer Care Executive (Temporary)

Puig · Barcelona, Catalunya, Spain

Location
Barcelona
Job Type
Permanent
Posted
July 04, 2026

Job Description

The Opportunity

You will be responsible for centralizing and managing the relationship with Iberia customers across the full order-to-cash cycle, ensuring service excellence while resolving operational challenges efficiently.


What you'll get to do

  • Act as the main point of contact for customers, ensuring smooth communication and quick resolution of queries

  • Manage orders through SAP, EDI and email, providing updates and handling incidents such as stock shortages

  • Oversee order and delivery processes, including order validation, release and follow-up

  • Coordinate with logistics teams to manage delivery issues and delays

  • Ensure efficient transport planning and shipment follow-up

  • Handle customer claims, including analysis and creation of credit/debit notes

  • Monitor and share performance KPIs with clients, identifying opportunities for improvement

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