ICQA Escalation Specialist

Overview

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.

Role: Tier III – Escalation Specialist in ICQA. The ICQA team seeks an excellent individual who is interested in becoming an Escalation Specialist. The Escalation Specialist reports to the local ICQA organization and is a key link between Fulfillment Centers and Customer Service. He/she analyzes and solves operational issues that may impact customers and acts to resolve and prevent defects. The Escalation Specialist holds responsibilities specific to different ...