ICT Incident & Problem Manager

Overview

Are you a calm, decisive leader who thrives in high‑pressure situations and loves solving complex problems? We’re looking for an ICT Incident & Problem Manager to take ownership of how we manage, respond to, and learn from incidents across our technology environment. This is a critical role at the heart of ICT operations, ensuring service stability, rapid incident response, and continuous improvement across a complex, 24/7 business.

Mō te Tūranga | About the Role

As the ICT Incident & Problem Manager , you’ll lead the end‑to‑end management of incidents, major incidents, and problems across our ICT environment.

You Will

• Lead and coordinate Major Incident response, ensuring rapid service restoration and clear business communication
• Act as the escalation point for critical incidents and guide teams through high‑impact scenarios
• Drive Problem Management, including root cause analysis and lon...