ICT Systems Technician – Level I

Description
We are looking for a skilled IT Systems Technician – Level I to provide exceptional technical support. Based in Waterbury, Connecticut, this role involves troubleshooting hardware and software issues, maintaining computer systems, and assisting with audio/visual setups for events. The ideal candidate will excel in delivering timely solutions while maintaining excellent customer service and attention to detail.


Responsibilities:

• Set up and dismantle computers and audio/visual equipment for meetings and events as needed.

• Log and manage all technical support requests using a ticketing system to monitor workflows and maintenance needs.

• Install, configure, and integrate new devices into Active Directory Domains and/or Azure Autopilot.

• Prepare and maintain computer labs, offices, and systems by ensuring proper setup and functionality.

• Provide training and assistance to users in operating audio/visual equipm...