Ignite BPO Operations Manager - Broadbeach, QLD

FCM Travel · Australia, Queensland, Australia

Location

Australia

Job Type

Full time

Posted

June 15, 2026

Job Description

Ignite BPO Operations Manager
We’re looking for an experienced BPO Operations Manager to oversee end-to-end outsourced operations across multiple divisions and offshore partners.
This role is the key link between internal teams and BPO providers, ensuring strong alignment, effective communication, and high-quality service delivery. Success will come from building trusted relationships, maintaining governance standards, and driving continuous improvement, including the use of AI and automation.
Key Responsibilities:
Manage multiple BPO functions across offshore sites
Act as the central point between internal stakeholders and BPO partners
Oversee KPI, SLA, QA, and performance frameworks
Lead performance reviews and drive continuous improvement initiatives
Ensure processes, SOPs, and workflows remain aligned and up to date
Support and embed change across BPO teams
Identify and...
        

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