Implementation & Customer Success Manager

Our client is an award-winning, end-to-end legal operations platform purpose-built for in-house legal teams.

The Role

This is a unique, senior individual contributor role that sits at the intersection of Customer Success, SaaS Implementation, and Project Delivery. Reporting directly to the COO based in London, you will be the company's primary point of contact for North American clients, owning the full customer lifecycle from initial onboarding through to long-term retention and growth.

This role suits a highly experienced professional who is equally comfortable facilitating executive-level workshops, managing complex implementation projects, and configuring a no-code workflow platform to meet client requirements.

Why This Role

• A rare opportunity to be the first North American hire at a growing, international legal tech company.
• Direct reporting l...