Implementation Manager for SaaS Solutions

Join Coconut Software as an Implementation Manager and drive customer success in SaaS environments. Focus on managing implementations and building strong client relationships.
This role involves leading multiple SaaS project implementations, ensuring clients have a seamless experience from onboarding to completion. You'll need to balance structure with flexibility while collaborating with internal teams to make sure customer outcomes are met effectively.
Key Responsibilities:
• Lead implementation of software solutions for clients
• Create comprehensive project timelines and communication strategies
• Facilitate goal-setting sessions with customer stakeholders
• Serve as main point of contact throughout implementations
• Identify and resolve project risks and issues proactively
Requirements:
• 3-5 years of experience in SaaS implementations
• Proven track record of managing multiple projects
• Strong skills in risk management and decision-making
• Un...