Implementation Manager, Smb - Mexico

Our Best-in-Class Implementation Team is leading the way and revolutionizing the automotive industry with 5 star customer service.
With a thorough understanding of Shopmonkey products, and a focus on creative problem solving, every Shopmonkey customer receives exceptional care and attention from our team.
This Implementation Manager role is a remote position, with business hours of 7:00am to 4:00pm Eastern U.S. time, Tuesday through Saturday**and some Monday though Friday shifts, depending on business needs.
**You Will Have The Opportunity To**:
- Serve as the main point of contact during a customer's implementation process
- Deliver top tier customer service and support across all product areas
- Assist in training customers to ensure the successful beginning of a new customer journey
- Coordinate deliverables with various internal departments
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
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