Implementation Specialist

We're looking for an Implementation Specialist to help us lead and execute implementation projects for Hootsuite products and solutions in order to contribute to long term customer success. You'll work closely with our success team, leading multiple implementation projects simultaneously in a highly collaborative environment, ensuring deliverables are on time and aligned to customer needs. While working in a hybrid work arrangement, a blend of virtual (in accordance with Hootsuite's distributed workforce strategy), and in Hootsuite's Mexico City office, you will report to Manager, Customer Onboarding. Please note that the role can include up to 20% of travel to client sites when required.
***Please submit your resume in English**:
**WHAT YOU'LL DO**
- Lead multiple customer implementation projects with a process and outcome-oriented approach, in order to deliver high quality standards and exceed customer expectations.
- Discover customer needs and execute technical and busi...