Implementation Support Manager (Zapopan)

POSITION OVERVIEW
The Fusion Enterprise Resource Planning (ERP) Cloud Support Team is expanding to support our rapidly increasing customer base. Our team focuses on the implementation successes and stabilization of our new and existing customers and partners across the organization. This is a unique opportunity to be part of the customer journey by working closely with customers, partners, employees and the entire organization.
We are looking for a strong professional presence, exceptional writing, critical thinking, knowledge of business flows and project management skills with experience in Oracle Fusion ERP Cloud Implementation.
RESPONSIBILITIES
As Support Manager you will be responsible for recruiting, training, coaching, appraising, managing performance, and retaining the best software support professionals within the Oracle Fusion ERP Cloud Service Support team in Guadalajara, Mexico. You will manage team members in North America and work directly with customer...