In-Room Dining Order Taker

Our guests are always at home at Fairmont Hotels and their In Room Dining experience is no exception. As an Order Taker providing warm service efficiency and knowledge of our menu offerings you will ensure the accuracy and timeliness of every memorable meal.

Key Responsibilities

• Answer in-room dining calls promptly using proper telephone etiquette and brand standards.
• Accurately record guest orders in the POS system and ensure all details are correct (preferences allergies special requests).
• Provide detailed knowledge of menu items ingredients preparation methods and promotions.
• Upsell menu items and promote daily specials when appropriate.
• Coordinate with the kitchen and service team to ensure timely preparation and delivery of orders.
• Confirm order details and estimated delivery times with guests.
• Handle guest inquiries special requests and complaints professionally.
• Ensure billing...