In Room Dining Order Taker

Position Overview

The IRD Order Taker is responsible for handling all In-Room Dining orders efficiently and professionally, ensuring accurate communication between guests, kitchen, and service teams. The role aims to deliver a seamless, personalized, and luxury dining experience that reflects Rixos service standards and maximizes guest satisfaction.

Key Responsibilities

Order Taking & Guest Communication

• Answer all In-Room Dining calls promptly and in accordance with Rixos brand standards.
• Take food & beverage orders accurately, repeat orders for confirmation, and use guest names whenever appropriate.
• Provide clear information on menu items, promotions, delivery times, and hotel facilities.
• Apply effective upselling techniques to enhance guest experience and revenue.

Order Coordination & Accuracy