In-Store Clienteling Manager, ION Orchard

Prada In-Store Clienteling Manager is responsible for developing and reinforcing a client‑centric culture within the store, ensuring the correct execution of the global CRM strategy.

S/he provides the store staff with the necessary information to consolidate the Clienteling roadmap and supports managers in implementing specific CRM projects for the store.

S/he is the ambassador of the Brand and makes a key contribution to the development of the client portfolio in the store, recruiting new customers and strengthening the relation with the existing, particularly the VICs.

Prada In-Store Clienteling Manager contributes to the store results by:

• Implementing a Clienteling Mindset, thereby increasing the Clienteling KPIs performance
• Elevating the quality of Customer Experience
• Building Client Loyalty and sustaining long‑term relationships
• Supporting the proper management ...