Inbound Customer Service Advisor

Job Title: Inbound Customer Service Advisor
Location: Coventry
Contract Type: Temporary - 3 month contract
Salary: £13.72 per hour
Hours: 37.5 hours per week, on a rota between 6:30am - 10:00pm, including weekends and bank holidays (example rota at the bottom of this document)
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About the Role
Morson Talent is proud to be recruiting on behalf of Severn Trent for Customer Service Advisors to join their dedicated contact centre team in Coventry.
This role is all about helping customers when they need it most. Youll be taking inbound calls from customers reporting issues with their water supply - whether it's low pressure, cloudy water, internal flooding, or blockages. You won't be dealing with complaints instead, your focus will be on quickly and empathetically identifying faults and providing reassurance and support.

Key Responsibilities
- Answer inbound calls from customers reporting water-related faults ...