Incident and Problem Coordinator (IT Analyst)

## **Job Description**Build the future with us**Incident & Problem Coordinator (IT Analyst)**At **iA Financial Group**, the stability of IT services is a strategic priority for 2026. To support this objective, we are strengthening our team with an experienced **Incident & Problem Coordinator (IPC)**, capable of acting effectively in critical situations while also driving sustainable, long-term improvements.This role sits at the heart of **major incident management and IT problem management**, with a direct impact on service resilience, the reduction of recurring incidents, and the maturity of our ITSM practices.As an **Incident & Problem Coordinator**, you will be central to operations during critical situations and a key contributor to continuous improvement. You will combine operational leadership, analytical rigor, and cross-functional influence to ensure effective major incident management and structured root cause investigations.You will work closely with technical teams, managers...