Incident Management Senior Technician at One Acre Fund

Confidential · Kenya, Kenya, Kenya

Location

Kenya

Job Type

Full-Time

Posted

June 13, 2026

Job Description

Job Description
One Acre Fund is a nonprofit organization that supplies smallholder farmers in East Africa with asset-based financing and agriculture training services to reduce hunger and poverty.

Incident Management Senior Technician
As an Incident Manager, you will play a vital role in safeguarding service reliability across One Acre Fund’s technology landscape. This is a junior-mid level technical position responsible for owning low to medium-risk incidents, ensuring prompt resolution and effective stakeholder communication. You will be part of the IT Operations team and report directly to the Incident Management Lead.

Responsibilities
Manage and coordinate the resolution of technical incidents, ensuring timely and effective restoration of services to customers and stakeholders.

Collaborate with technical teams to identify root causes of incidents, develop corrective actions, and implement p...
        

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