Location
southwestern ontario
Job Type
Full-time
Posted
June 17, 2026
Job Description
Join our Global Technology Services Management and Support Team! We are seeking an experienced Incident Manager who demonstrates clear, confident, and timely communication.
Position Responsibilities
- Lead end-to-end management of Managed Priority 3 (MP3) incidents, from identification through resolution and post-incident review.
- Serve as the primary communication lead during MP3 incidents, providing concise, accurate, and timely updates to executives, business partners, and technical teams.
- Support the Lead Incident Manager during Priority 1 (P1) and Priority 2 (P2) incidents.
- Facilitate incident bridges, ensuring clear direction and effective collaboration across teams.
- Translate complex technical issues into clear, accessible language for non‑technical audiences.
- Maintain accurate incident timelines, decision logs, and communication records.
- Partner with engineering, operations, and business teams to impr...