Incident & Problem Management Support Executive

Incident & Problem Management Support Executive

About the job Incident & Problem Management Support Executive

Job Responsibilities:

• Manage incidents, problems, and service requests in accordance with ITIL processes and SLA requirements.
• Perform troubleshooting, root cause analysis, and coordinate issue resolution with internal teams and vendors.
• Support deployment, release, and change management activities, including risk assessment and version control.
• Manage product backlog and translate business requirements into functional/system requirements.
• Coordinate SIT, UAT, and ORT activities to ensure successful solution delivery.
• Collaborate with business users, IT teams, and vendors throughout the project and product lifecycle.
• Support small to medium-sized IT projects, including planning, tracking, reporting, and stakeholder coordination.
• Prepare status updates, incident ...