Incident & Problem Management Support Executive

About the job Incident & Problem Management Support Executive
Job Responsibilities:
Manage incidents, problems, and service requests in accordance with ITIL processes and SLA requirements.
Perform troubleshooting, root cause analysis, and coordinate issue resolution with internal teams and vendors.
Support deployment, release, and change management activities, including risk assessment and version control.
Manage product backlog and translate business requirements into functional/system requirements.
Coordinate SIT, UAT, and ORT activities to ensure successful solution delivery.
Collaborate with business users, IT teams, and vendors throughout the project and product lifecycle.
Support small to medium-sized IT projects, including planning, tracking, reporting, and stakeholder coordination.
Prepare status updates, incident reports, and budget/utilization reports when required.

Job Requirements:
Bachelor's Degree in IT, Computer Science, o...