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Incident Response Analyst II

Astreya Asia Pacific Pte Ltd · Singapore, Singapore, Singapore

Location
Singapore
Job Type
Full time
Posted
June 28, 2026

Job Description

Knowledge, Skills & Abilities:

Responsibilities

Incident and Event Management

FOC Analysts are responsible for the end-to-end lifecycle of facilities-related incidents, from detection and triage through escalation, coordination, and documentation. Analysts ensure timely response, effective communication, and continuous improvement through root cause analysis and operational reporting.

Responsibilities

  • Investigate, acknowledge, and respond to alarms and abnormal operating conditions.
  • Act as the first line of defense for facility events using monitoring and automation platforms.
  • Assess the severity and operational impact of incidents and determine appropriate escalation paths.
  • Coordinate incident bridges and communication during critical events.
  • Serve as incident coordinators during major facility incidents.
  • Maintain incident records and update ticketing systems with...

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