Incident Response Analyst - IT Service Management

Accelya Colombia SAS is seeking a qualified candidate for the Incident Management role located in Bogotá, Colombia. The position will focus on managing the incident process, collaborating with teams for effective resolutions, and ensuring compliance with service level agreements.

The ideal candidate should hold a Bachelor's degree in IT or related fields, possess 2-4 years of relevant experience, and be fluent in English. This hybrid role requires strong analytical and communication skills, alongside proficiency in incident management tools.